This privacy statement pertains to the videoprofessor.com/government site and all other web sites owned and maintained by Video Professor and which are provided for use by the GSA. Because we want to demonstrate our commitment to our users' privacy, we have agreed to disclose our information practices so that you can make an informed decision about providing information when visiting our site
This privacy statement tells you:

1. What personally identifiable information Video Professor collects at the site.
2. What personally identifiable information third parties collect through the Video Professor site.
3. What organization collects the information.
4. How Video Professor uses the information.
5. With whom Video Professor may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect against the loss, misuse or alteration of information under Video Professor control.
8. How users can correct any inaccuracies in the information.
9. Your California Privacy Rights (California residents may request Video Professor’s Direct Marketing Disclosure by contacting government@videoprofessor.com).

If users have questions or concerns regarding this statement, they should first contact our webmaster by: e-mail government@videoprofessor.com, phone (800) 323-8990, ext. 348, or postal mail to: Video Professor Government Training Program, 12055 West 2nd Place, Lakewood, CO 80228-1526.

Information Collection and Use

Information Collection
Video Professor is the sole owner of the information collected on www.videoprofessor.com/government. Video Professor collects information from our users at several different points on our site, including our landing pages.

Registration
In order to use certain areas of this site, a user must first complete a registration form. During registration a user is required to give contact information (such as name, zip code, and e-mail address). Subject to the GSA contract and Schedules, we use this information to contact the user about services on our site for which he or she has expressed an interest. In other areas of the site, such as when registering to access an online account, users must provide additional information which can include full address, a username, password, web site information, and, in some cases, a social security number or tax identification number so that we can comply with federal laws. Participation in these areas of the site is completely optional.

Ordering
All ordering of Video Professor products, if not provided free of charge, is done through FSS and pursuant to the GSA contract and Schedules.

Information Use
When you provide information, Video Professor uses your personal information to process and review order(s) for our software products. Once you have submitted an order for one of our products, we use your information internally to process your order(s). We may also use your information to personalize Video Professor mailings based on your interests, subject to any restrictions provided for in the GSA contract and Schedules. Video Professor usually does this by the periodic mailings sent to your postal address or to your e-mail address alerting you to special GSA related offers, newsletters, and other offerings that may be of interest. By using the Video Professor site, you agree that we may collect and store your personal information.

Profile
We store information that we collect through cookies, log files, clear gifs to create a profile of our users. A profile is stored information that we keep on users that details their viewing preferences. Consequently, collected information is tied to the users’ personally identifiable information to provide information to users, GSA related offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our web site, and to direct pertinent marketing promotions to them.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions at (http://support.microsoft.com/default.aspx?scid=KB;EN-US;q278835 for Internet Explorer and https://hdc.tamu.edu/reference/documentation/index.php?section_id=794) for Netscape.
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user may not be able to retrieve account information or interact with some of our community features. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.

Log Files
Like most standard site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users‘ movements in the aggregate, and gather broad demographic information for aggregate use. IP addresses can be tied to personally identifiable information to enable our Web-based service. We use a tracking utility called WebTrends that uses log files to analyze user movement.

Clear Gifs (Web Beacons/Web Bugs)
We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs can be tied to users' personally identifiable information. Clear Gifs can "work with" existing cookies on a computer if they are both from the same web site or advertising company. That means, for example, that if a person visited "www.companyX.com", which uses an advertising company's clear gif, the site or advertising company would match the clear gif's identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company or site. To learn more about our use of clear gifs, please contact us via e-mail, phone or postal mail at the addresses above. In addition, we, or our e-mail deployment partner, use clear gifs in our HTML-based e-mails to let us know which e-mails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these e-mails, please see the Choice and Opt-out sections. This privacy statement covers use of clear gifs by this site only.

Communication from the Sites

Special Offers and Updates
We send all new users a welcoming e-mail to verify password and username, and to request feedback on the ease of use of the sites. Established users will occasionally receive information on GSA related products, services, and a newsletter. In compliance with federal and state regulations, and out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter
If a user wishes to receive our newsletter, we ask for contact information such as name, zip code, and e-mail address. In compliance with federal and state regulations, and out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we may send users an e-mail. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via e-mail or phone, in accordance with the users wishes.

Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, GSA or other governmental audit, or legal process served on our site.

Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners. This is not linked to any personally identifiable information.

These are the instances in which we will share users' personal information:
Any personal information received on the Video Professor Government Introductory Trial Offer website is not shared with third parties.

Third Party Intermediaries
We may use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Service Providers
Video Professor does not partner with third parties for other offers.

Business Transitions
In the event Video Professor goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred, subject to approval and any restrictions under the GSA contract and Schedules.. Users will be notified via e-mail and a prominent notice on our site for 30 days prior to a change of ownership or control of their personal information.

Choice/Opt-out
In order to successfully remove your name from our e-mail list, please follow the instructions below:

Forward any e-mail that you received from Video Professor to government@videoprofessor.com Please add the word "Remove" in the subject line of the e-mail and we will remove you from the mailing list. You will get an e-mail from us confirming that you have been removed from the Video Professor e-mail list.

If you do not wish to Opt Out via e-mail you may also contact us at (800) 323-8990, ext. 348 or via Postal Mail: Video Professor Government Training Program, 12055 West 2nd Place, Lakewood, CO 80228-1562, ATTN: Remove to opt-out.

Please be assured that we will make every attempt to prevent any further mailings to you. If you have more than one e-mail address that you have used to access your account, you must unsubscribe each e-mail address that you used.

Links
This site contains links to other pages on the Video Professor Government Introductory Trial Offer website.

Surveys & Contests
From time-to-time our site offers users the opportunity to participate in surveys. We may request information from users via surveys but participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information such as name and shipping address and demographic information (such as zip code). Contact information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security
When users submit sensitive information via the site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted using SSL. All information entered into our order forms will be encrypted when you submit the information page. To learn more about SSL, follow this link: http://www.webopedia.com/TERM/S/SSL.html.
While we use SSL encryption to protect sensitive information online, all of our users' information, not just the sensitive information mentioned above, is also restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Periodically, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

Correcting/Updating/Deleting/Deactivating Personal Information
If a registered customer's identifiable information changes (such as zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate his or her personally identifiable information. This can usually be done by e-mailing our Customer Support at government@videoprofessor.com, or by contacting us by telephone or postal mail at the contact information listed below.

Video Professor Government Training Program
12055 West 2nd Place
Lakewood, CO 80228-1526
(800) 323-8990, ext. 348

California Residents
California residents may request a copy of Video Professor’s Direct Marketing Disclosure by contacting government@videoprofessor.com.

Privacy Policy Changes
If we decide to change our privacy policy, we will post these changes here so that you will always be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the then-current privacy policy.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Video Professor Government Training Program
12055 West 2nd Place
Lakewood, CO 80228-1526
(800) 323-8990, ext. 348
www.videoprofessor.com/government

Last modified February 15, 2006